Hi, I’m Jenn
And I draw inspiration from the ambiguous, undefined space between points A and B.
My grandparents built pillow forts to keep me from wandering as a kid... which I would repeatedly knock down. Many years later, that same drive for what else took me to other countries and different careers, expanding my capacity for empathy. In university, I learned how to channel that restless energy into controlled, chaotic painting, where my mentor Walter Gaudnek pushed me to see past what is to design what could be.
Now, six years into my design career, I embrace ambiguity as a starting point. I collaborate with users and stakeholders to uncover insights, map complex problems, prototype quickly, and iterate based on real feedback. This approach helps me build experiences that genuinely serve the people who need them most, like transforming reactive wealth management service centers into proactive support systems, giving service professionals the insights they need before crises hit, allowing them to focus on guiding clients rather than constantly fighting fires.
Currently Sr. Service Designer at Chase
Notable Work
Service Mapping | Vision Work | Facilitation
Creating a cohesive and efficient interaction for service centers, advisors, and clients, focusing on integrating existing processes, advancing technology, and personalized human touch-points to ensure seamless service delivery.
Generative Research | Concept Testing
Designing a net-new advisor tool that boosts productivity, creates transparency with advisor teams, and builds trust with clients and their circle of influence to preserve wealth and legacies for future generations.
Blueprinting | Design for At-Risk Population
Enhancing patients’ emotional resilience while considering needs of caregivers, healthcare providers, and support organizations, promoting a compassionate, holistic wellness experience for people who need it most.